Stage Studio troubleshooting: start here
Short answer: Find your symptom in this article's table. Most problems are display setup (mirroring instead of extending, wrong projector input), sign-in (use your Broadway Media account), or a missing production (create it from Rentals).
| Symptom | Fix |
|---|---|
| Can't sign in | Use your Broadway Media account. Reset at broadwaymedia.com/auth. See Sign in and create a production. |
| Home screen says "No Productions" | Click Rentals → Create Production. See Sign in and create a production. |
| My rental isn't under Rentals | Sign in with the account the show was licensed under. Rental questions go to Broadway Media: broadwaymedia.com/support or hello@broadwaymedia.com. |
| Nothing on the projector | Nothing shows on the projector (same steps), and Extend your display to a projector |
| Output window is blank after Present | It stays blank until you press GO. |
| Projector goes black on a Mac | Mac projector goes black in full screen |
| Watermark on output | Why does my Stage Studio output show a watermark? |
| No audio or audio in the wrong speakers | Check track toggles and routing in Audio. See Tour of the Stage Studio editor. For 9 to 5: live orchestra or music tracks. |
| A feature is greyed out | It may be locked by your license or package level. See StagePlayer or Stage Studio. |
| Picture too dim or small | Make projections look brighter, Get a larger projected image |
| Something is broken in the beta | Report it: Stage Studio feedback form |
Quick checks
- You have the newest beta build. See Download and install Stage Studio.
- The projector is connected, on the right input, and set to extend.
- Restart the computer and open Stage Studio before other apps.
Related articles
Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- For display, projector or cable problems, see Computer & projector setup.
- Report beta bugs with the Stage Studio feedback form.
- Rental and licensing questions: broadwaymedia.com/support or hello@broadwaymedia.com.