Sign in to StagePlayer
Short answer: Sign in with the email and password of your Broadway Media account, the same one you use on broadwaymedia.com, and accept the license agreement. If your account owner added you as a User, choose Log In using Access Key and enter the key from your invitation email.
Which sign-in to use
| You are… | Sign in with |
|---|---|
| The person who ordered, or an Admin | Email and password of your Broadway Media account |
| A team member the account owner added as a User (often a student operator) | Log In using Access Key, with the key from your invitation email |
| New, with no account yet | or create an account on the sign-in screen, or at broadwaymedia.com/auth. An account is created for you automatically when you place an order. |
First sign-in
- Open StagePlayer.
- Enter your email and password (or choose Log In using Access Key).
- Accept the End User License Agreement and Terms of Service.
- The Library opens and shows your shows.
Can't sign in?
- Forgot your password: Reset your StagePlayer password.
- Your show isn't in the Library: make sure you used the email the order was placed under, then click the refresh button at the top right of the Library.
- See a "logged in as a visitor" banner: that's normal for Access Key users. See Visitor banner in the Library.
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Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Work through StagePlayer troubleshooting: start here.
- Check your computer against the StagePlayer system requirements.
- Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.