Reset your StagePlayer password
Short answer: Go to broadwaymedia.com/auth?form=forgot (or choose Forgot password at broadwaymedia.com/auth), enter your email, and follow the emailed instructions. StagePlayer uses your Broadway Media account password, so the new password works in both places.
From the website
- Go to broadwaymedia.com/auth.
- Choose Forgot password.
- Enter the email on your account.
- Follow the link in the email to set a new password.
From inside StagePlayer (if you're signed in)
- Open Application Settings → General → Account.
- Click Reset Password, then OK.
- Follow the emailed instructions.
No email arrived?
- Check spam and junk folders.
- Make sure you used the email address the order was placed with.
- School email systems sometimes block outside mail; try again later or ask your IT team to allow broadwaymedia.com.
- Access Key users don't have a password; see Sign in to StagePlayer.
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Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Work through StagePlayer troubleshooting: start here.
- Check your computer against the StagePlayer system requirements.
- Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.