"You are currently logged in as a visitor" banner
Short answer: That's normal if you signed in with an Access Key. Users added by the account owner see this banner in the Library only; it doesn't affect your show or the performance.
Why it appears
Users added to a Broadway Media organization sign in with an Access Key and don't have a full account, so StagePlayer labels them as visitors.
Do I need to do anything?
No. The banner appears only on the Show Library tab and never on the projector.
If you need to manage rentals or the account, ask the account owner to make you an Admin. See Give team members access: Admins and Users.
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Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Work through StagePlayer troubleshooting: start here.
- Check your computer against the StagePlayer system requirements.
- Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.