Give team members access: Admins and Users
Short answer: Add people to your Broadway Media organization. Admins (up to 4) can manage the account and rentals and sign in with their own email and password. Users (up to 25) can only run the production's content; they get an emailed Access Key and don't need an account. Add them at broadwaymedia.com → your account → Organizations.
Admins or Users?
| Admins | Users | |
|---|---|---|
| Limit | Up to 4 | Up to 25 |
| Can manage account and rentals | Yes | No |
| Sign in to StagePlayer with | Their own Broadway Media email and password | The Access Key from their invitation email |
| Good for | People who stay on the team year to year | Stage managers, operators, students |
Add a User
- Sign in at broadwaymedia.com.
- Click the account icon at the top right and choose My Organizations (or the Organizations tab).
- Click Users → Add User. The top right shows how many seats you have left.
- Enter the person's email and click Add.
- Open Rentals, make sure the rentals they need (or All Rentals) are checked, and click Invite.
- They receive an email with their Access Key. You can also see the key in your account.
You can remove a User at any time; the seat frees up.
Add an Admin
- Sign in at broadwaymedia.com → Organizations → Admins → Add Admin.
- Fill in their details.
- Open the Permissions tab and set what they can do.
- Click Invite. If they don't have an account, one is created and they get setup instructions by email.
Good to know
- Each person can have the show on one device at a time.
- Student and school email addresses sometimes block outside mail. If an invitation doesn't arrive, try a different address.
- Access Key users see a "logged in as a visitor" banner in the Library. That's expected. See Visitor banner in the Library.
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Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Work through StagePlayer troubleshooting: start here.
- Check your computer against the StagePlayer system requirements.
- Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.