Do I need the internet to use StagePlayer?
Short answer: Only twice: to download StagePlayer and to download your show. Both are one-time downloads. After that you can disconnect and run your show offline, which avoids any risk from a slow or dropped connection.
When you need a connection
| Task | Internet needed? |
|---|---|
| Downloading StagePlayer | Yes |
| Signing in and downloading your show | Yes |
| Rehearsing and performing | No |
| Getting a re-issued or updated show | Yes (see Get an updated version of your show) |
| Seeing a license date change | Yes (sign out and back in) |
Tip
Download your show on a wired connection. If your school or theatre network blocks the download, see My show won't download.
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Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Work through StagePlayer troubleshooting: start here.
- Check your computer against the StagePlayer system requirements.
- Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.