Download your show into StagePlayer
Short answer: Sign in to StagePlayer. Your rented shows appear in the Library. Click the green Download button on your show; it can take from a few minutes to about an hour. Don't quit StagePlayer, sign out or let the computer sleep until it finishes, or you'll have to start again.
Steps
- Open StagePlayer and sign in.
- In the Library, find your show.
- Click the green Download button.
- Wait. Time depends on your computer and connection: a few minutes to about an hour.
- When it finishes, a green Preview (rehearsal period) or Present (license period) button appears.
You only download each show once per computer.
For a reliable download
- Use a wired ethernet connection.
- Turn off sleep, screen savers and automatic sign-out.
- Close other apps.
Buttons on a downloaded show
| Button | What it does |
|---|---|
| Preview / Present | Opens the show to run it |
| Show Settings | Opens editing and show options |
| Reset | Restores the show's original settings and removes your edits |
| Delete | Removes the show from this computer (it stays in your rental) |
Download stuck or failing? See My show won't download.
Related articles
Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Work through StagePlayer troubleshooting: start here.
- Check your computer against the StagePlayer system requirements.
- Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.