Get an updated version of your show

Short answer: If Broadway Media has updated or reset your show, click the red Delete button on it in the Library, confirm, then click the new Download button. Deleting removes your edits, so note them first (use Export Cue Sheet).

Applies to: StagePlayer 2.x (current release) on Mac and Windows · Last reviewed: October 17, 2026

Broadway Media may reset a rental for a universal update to the show package or after adding content to your rental.

Steps

  1. Note your edits (on the Edit Cues page, click Export Cue Sheet).
  2. In the Library, click the red Delete button on the show.
  3. Confirm with Delete.
  4. Click the new Download button that appears.
  5. Re-apply your edits.

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Still stuck?

Show Goods product help is self-service, with no live chat or phone support. Try these next:

  1. Work through StagePlayer troubleshooting: start here.
  2. Check your computer against the StagePlayer system requirements.
  3. Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.
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