How to get help with Show Goods products
Short answer: Show Goods product help is self-service: every answer is in this help center, and there is no live chat or phone support. Email (hello@showgoodsco.com) is only for things a person must handle: privacy requests and opt-outs, security reports, school or district paperwork, product accessibility questions, and fixing your Broadway Quality show details.
How to find your answer
- Pick your product. Not sure which one you have? See Which product do I have?.
- Search using the words on your screen. Type the button name, the menu name or the exact error message, for example "Connection interrupted" or "Jump to Next".
- Open the product's troubleshooting guide. Each one walks through problems in order, starting with the most common:
- Check your equipment. Many problems are display or cable problems. See Computer & projector setup.
What each channel is for
| You need to… | Where to go |
|---|---|
| Fix a problem or learn how something works | This help center |
| Order, rent, extend, change dates, cancel or get a refund for Broadway Media scenery (used in StagePlayer and the Stage Studio Pro backdrop library) | Broadway Media: broadwaymedia.com/support or hello@broadwaymedia.com |
| Report a bug or suggest an idea for the Stage Studio beta | Stage Studio feedback form |
| See, correct or delete your personal information | How to see, correct or delete your personal information |
| Report a security problem | How to report a security concern |
| Get vendor paperwork for a school or district (data privacy agreement, W-9, purchase order details) | Schools and districts |
| Stop marketing emails or targeted ads | How to stop marketing emails and targeted ads |
| Ask about a product's accessibility | Accessibility |
| Fix your show or opening date in Broadway Quality | Fix your show or opening date |
Why Show Goods works this way
People who run shows often need answers late at night during tech week. A searchable answer is faster than waiting for a reply, so each article starts with a short answer and ends with the next places to look.
Related articles
Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Search this help center using the words you see on screen.
- Open your product's troubleshooting guide from Which product do I have?.