Playback lags, stutters or freezes
Short answer: Check that your computer meets the system requirements and isn't on the known-incompatible list. Then close other apps, restart, and try Application Settings → Advanced → Enable Lite Mode. On older hardware, also try Enable Legacy Rendering. Neither is guaranteed to fix it.
Try in order
- Check the computer against the system requirements. Computers with Intel Iris graphics, Microsoft Surface and some Lenovo, HP and Acer laptops are known to struggle.
- Restart the computer and open only StagePlayer.
- Plug in the power and turn off battery-saving modes.
- Turn on Lite Mode: Application Settings → Advanced → Enable Lite Mode.
- Older hardware: also try Enable Legacy Rendering in the same place.
- Check zoom and display mode: zooming can affect transitions. See Outputs, display mode and zoom.
- Update StagePlayer from broadwaymedia.com/downloads.
During a show
Use Jump to Next rather than waiting on long loops, and avoid Jump To between unrelated cues, which can cause a visible jump.
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Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Work through StagePlayer troubleshooting: start here.
- Check your computer against the StagePlayer system requirements.
- Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.