Custom content in your show
Short answer: Some shows let you add your own video (for example Singin' in the Rain and Dear Evan Hansen). You request it in your Broadway Media account under Digital Rentals (pencil icon); Broadway Media embeds it, and it arrives in StagePlayer at the end of the show by default. Move it into place with Show Settings → Edit Cues.
Custom content is a Broadway Media service. These are its published rules.
Request it
- Sign in at broadwaymedia.com and open Digital Rentals.
- Click the pencil icon on your rental.
- Upload your files now, or skip and return later.
- Accept the terms and submit the request.
- Pay now or come back later to pay.
General rules (Broadway Media)
| Rule | Detail |
|---|---|
| Late request | $100 extra if made within 21 days of the delivery date |
| Cut-off | Requests can't be accepted less than 10 days before the delivery date |
| Payment | Non-refundable; have your content ready before paying |
| Fees for a specific show | Shown on Broadway Media's guide for that show |
Singin' in the Rain (as published by Broadway Media)
- You can supply your own footage for "The Royal Rascal", the talking picture demonstration or "The Dueling Cavalier". Embedding costs $200.
- Send .mp4 files, each under 500 MB, rendered in H.265 at 4K or 1920 × 1080, to accounts@broadwaymedia.com.
- Standard turnaround is 21 days. A $100 rush fee can shorten it, but not below 5 days.
When it arrives
- Delete and re-download the show if asked. See Get an updated version of your show.
- Find the custom cues at the end of the show.
- Show Settings → Edit Cues → use Move to place them. See Move, duplicate and filter cues.
- Disable any placeholder or alternative cues you aren't using. See Disable, re-enable or reset content.
Questions about a custom content order go to Broadway Media: broadwaymedia.com/support or hello@broadwaymedia.com.
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Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Work through StagePlayer troubleshooting: start here.
- Check your computer against the StagePlayer system requirements.
- Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.