Download and install StagePlayer
Short answer: Go to broadwaymedia.com/downloads and download StagePlayer (free). On Windows, run stageplayer.exe (an administrator password may be needed). On a Mac, open stageplayer.dmg and drag StagePlayer into Applications. Installing a new version replaces the old one.
Install StagePlayer on the computer you'll use for performances. Your show can only be on one computer at a time.
Windows
- Go to broadwaymedia.com/downloads and download StagePlayer.
- Open stageplayer.exe. Enter an administrator password if Windows asks.
- StagePlayer opens to the sign-in screen.
Mac
- Go to broadwaymedia.com/downloads and download StagePlayer.
- Open stageplayer.dmg.
- Drag the StagePlayer icon into Applications.
- Open StagePlayer from Applications.
After installing
- StagePlayer opens two windows, Controls and Output. Place them side by side for now.
- Sign in: Sign in to StagePlayer.
Updating
- Download and install the latest version from the same page; it overwrites the old one.
- In the app: Application Settings → General → Version → Check for Update. If you're already current, nothing visible happens.
- Update before tech week, not during it.
Versions on the download page
| Option | Use it when |
|---|---|
| Latest release (2.x) | Normal use. Recommended for performances. |
| Beta (3.0) | You want to try what's next. See StagePlayer 3.0 beta. |
| Downgrade to v1.8.1 | Only if Broadway Media advises it. |
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Still stuck?
Show Goods product help is self-service, with no live chat or phone support. Try these next:
- Work through StagePlayer troubleshooting: start here.
- Check your computer against the StagePlayer system requirements.
- Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.