Turn on sound in StagePlayer

Short answer: Most scenery packages have no sound. If yours does (for example Young Frankenstein), open Application Settings → Sound in the left sidebar and check the box to enable it.

Applies to: StagePlayer 2.x (current release) on Mac and Windows · Last reviewed: October 17, 2026

Steps

  1. Sign in to StagePlayer.
  2. In the left sidebar, click Application Settings.
  3. Choose Sound.
  4. Check the box to enable sound.

Still no sound?

  • Check that your package includes audio (most don't).
  • Check the computer's output device and volume, and that the HDMI or audio cable goes to your sound system.
  • For the 9 to 5 Dolly Parton segments, use Stage Studio. See 9 to 5: set up the Dolly Parton video segments.

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Still stuck?

Show Goods product help is self-service, with no live chat or phone support. Try these next:

  1. Work through StagePlayer troubleshooting: start here.
  2. Check your computer against the StagePlayer system requirements.
  3. Orders, rentals, license dates, refunds and custom content are handled by Broadway Media, not Show Goods: broadwaymedia.com/support or hello@broadwaymedia.com.
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